Terms & Conditions 2021

Chauffeur Services Holland (CSH)

1. Payments

1.1 Our payment terms for online bookings are: All payments are due in full before any bookings.  For invoice clients: we apply a payment term of 14 days after the invoice is provided.
1.2 For invoice clients who book with CSH for the first time, we require a 100% advance payment or we request a credit card as a guarantee. We can only confirm the booking(s) if advance payment has been received or credit card details have been provided.
1.2 All our provided rates include VAT and gratuity for the driver.
1.3 Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops, and address changes will automatically be charged from the credit card that you provided upon booking.
1.4 The charge on your credit card statement will be shown as Chauffeur Services Holland.

1.5 PAYMENT METHODS

Chauffeur Services Holland accepts Visa, MasterCard and American Express, cash payments, or wire transfer payments.

2. Cancellation Policy

Cancellations for Sedans & Minivans
3.1  Cancellations and changes are accepted by both email info@chauffeurservicesholland.nl and phone +31 (0)85 0603222 with written proof in any case. Other cancellation methods are not permitted. Order is considered canceled/changed after the client receives cancellation/change confirmation by e-mail.

3.2 For general bookings, cancellations made more than 48 hours before the scheduled service time will not incur any charge. Cancellations made between 48 and 24 hours before the scheduled service time, 50% of the invoice value will be charged. While cancellations made less than 24 hours before the scheduled service time, the full reservation amount will be charged.

3.3 For events involving multiple vehicles, cancellations made more than 72 hours before the scheduled service time will not incur any charge. Cancellations made between 72 and 48 hours before the scheduled service time, 50% of the invoice value will be charged. While cancellations made less than 48 hours before the scheduled service time, the full reservation amount will be charged. Chauffeur Services Holland requires that all changes be received by email (changes cannot be made with drivers). Chauffeur Services Holland will do its best to change with no cost an order but reserve itself the right to charge or not the mission according to the availability. Therefore, if a change cannot be accommodated & results in a cancellation you will be charged in full for the order.

Cancellations for Minibus and Coaches

3. 4 For general bookings, cancellations made more than 12 working days before the scheduled service time will not incur any charge. Cancellations made less than these 12 working days before the scheduled service time result in the full reservation amount cancellation.
3.5 For events involving multiple vehicles or transfers, the same cancellation policy applies as by 3.4.
3.6 The selection of the bus will be decided internally according to the group size. We reserve ourselves the right to appropriately select the vehicle for the mission.

3. Waiting Time, No Shows, Additional Stops.

3.1 Free Waiting time

Chauffeur Services Holland provides up to 45 minutes of free waiting time on airport arrivals, 20 minutes on railway stations. For hotel or any address pick-ups, 15 min free wait time is free of charge. After 15 minutes, the hourly waiting time per vehicle is applied. 

3.2 No Show
If the driver can't locate his client and the client doesn't answer the phone or contact the driver or office, this service will be considered as a NO SHOW. And 100% charged. To avoid being charged for a no-show, do not leave your location without contacting our dispatch by phone +31 (0)850603222 (also on WhatsApp) or by sending an email to info@chauffeurservicesholland.com

3.3 The initial confirmation of the price does not include:
– Additional hours than initially booked
– Additionals stops made during the service

4.Service & Safety 

4.01 If you want to book a car with less than 12 hours' notice – Please call our helpline: +31 (0) 85 0603222. 

4.02  Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.

4.03  The chauffeur will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

4.04  We may provide subcontracted vehicles.

4.05  By supplying your email address you permit CSH to contact you via email, in return, we promise never to supply your email to any third party.

4.06  We reserve the right to change your vehicle ( to a similar) or chauffeur at any time if necessary.

4.07  Every effort will be made by CSH to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

4.08  Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

4.09  CSH vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and CSH shall not be held responsible/liable for any loss/damage to such property.

4.10  CSH will keep a lost property book at their office, and will endeavor to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
4.11 CSH and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
4.12  CSH maintains strict non-smoking policy in all its vehicles.

5. Damages to vehicles

5.1  Clients are responsible for any damage they cause to the interior and or exterior of a vehicle. And will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road. The client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally

5. 2Smoking
Our vehicles are smoke-free. Clients are not allowed to smoke in the vehicles. The driver can make a smoke stop.  If client smoke in the vehicle despite a warning from the driver the following cleaning costs are charged by the client; €350,00 for cleaning a Minivan and € 250,00 for a sedan.

6. Lost Items

Chauffeur Services Holland is not responsible for items that are left in the vehicles, lost or damaged. We reserve the right to charge a delivery fee for returning lost items.

7.  Pending Invoice

Invoices are due after 14 days. We may charge a penalty fee or interest on the outstanding amount, this accrues 10 percent after 30 days.

8. Miscellaneous

8.1  Client assures that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s).

8.2  Client agrees that the passenger capacity of the vehicle provided shall not be exceeded. In case of misconduct by your party, chauffeur has the right to terminate this agreement report to the dispatcher and charge for the time consumed in case of misleading the company without any refunds.

9. Disputes

Your use of Chauffeur Services Holland services indicates your acceptance of these Terms and conditions. The Netherlands laws shall govern these Terms of Use. Any and all disputes pursuant to these Terms of Use, or otherwise between the parties, shall be submitted to binding arbitration in the local region in charge in accordance with The Netherlands commercial rules.

Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

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