Chauffeur Services Holland - Booking Terms & FAQs (2025)
You can find our cancellation terms and frequently asked questions here.
Last-minute changes/cancellations can impact our operations, as we turn down other requests to guarantee your service. For this reason, our cancellation policy outlines the terms and timeframes for cancellations and changes.
Changes to all orders:
After your order is confirmed, any changes (time, location, etc.) are subject to availability. You can always request a change. Our cancellation policy will apply if we cannot accommodate the requested changes.
Airport and City Transfers:
Sedans and Minivans: Free cancellation and changes up to 24 hours before the service.
Sprinters, Coaches, and Multiple Bookings: Cancellation terms are on request or as specified in the quotation.
Hourly Service:
Sedans and Minivans: Free cancellation up to 24 hours before the service.
Sprinters, Coaches, and Multiple Bookings: Cancellation terms are on request or as specified in the quotation.
Multiple Bookings (Events, Delegations, etc.):
We apply different cancellation conditions for multiple orders. These will be communicated in the quotation.
Important Notes:
Cancellations made after the free cancellation period may result in a 100% charge of the original price.
Refunds for credit card payments and deposits will be processed minus a 3% administration fee.
Airport arrival transfers: 60 minutes of free waiting time is applied after the flight has landed. Delays due to immigration, passport control, lost luggage, etc., will incur additional charges based on your vehicle. (see the order confirmation)
City transfers: The first 15 minutes of waiting time are free. Additional waiting time beyond this period incurs a charge per 15 minutes, in accordance with our waiting time rates for each vehicle category.
We aim to provide the chauffeur details 24 hours before the service. Sometimes, driver assignments take longer due to special circumstances. We strive to provide the driver's information as quickly as possible. We apologise for any inconvenience and appreciate your patience.
Sedans and Minivans: All our arrival pick ups include standard Meet & Greet Service. This is a personalised service where your chauffeur will meet you at the arrival hall (first exit after baggage claim) with a name sign. Your flight will be monitored, and the pickup time will be adjusted accordingly. Please ensure that the provided phone number can receive text messages/calls.
Sometimes, the driver might be waiting at a different gate (there are four in total) than the one where you or your guest needs to exit. Please get in touch with the driver or our office, and the driver will come to you. The services will be deemed a No Show (100% charge) if you leave the airport without contacting the chauffeur or our office.
Sprinter and Buses: This vehicle has specific instructions. You can find the pick-up and drop-off instructions here:
Invoice Payments: New clients: We share the invoice or payment link with the order confirmation. We require an upfront payment to carry out the service.
Existing clients: Based on our agreements, you'll receive the invoice after the service is completed.
Cash/Card to the chauffeur: The chauffeur accepts credit cards, or cash (EURO) payments.
Online payments: We offer payment links for iDeal and credit card payments (Visa, Mastercard, and AMEX). We also charge to a credit card.
The hourly usage is always from base to base. Our vehicles are located in Amsterdam, The Hague, or Rotterdam. Based on your vehicle, additional time and km will be charged.
Please share your itinerary in advance to prevent any confusion regarding additional charges. This will enable us to provide you with an accurate price. If you book the service under "Itinerary as directed," our standard terms will apply.